1. Damaged or Defective Items
You are eligible for a refund or replacement if:
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The item received is with a manufacturing defect or are incorrect.
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The size delivered is not the size you ordered.
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To request a resolution, please submit a case at ParsaitisRamiz@gmail.com within 14 days of receiving your order, including your order number and clear photos of the issue.
2. Refunds
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If your claim is approved, refunds will be issued to your original payment method or store credit within 5–7 business days.
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3. Shipping Costs
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If the error is on our side (wrong item, defect, incorrect size), we will cover all replacement shipping costs.
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If you refuse/miss delivery or provide an incorrect address, shipping costs/product costs cannot be refunded.
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4. Cancellations
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Orders may only be cancelled within 1 hour of purchase, or if the order has not yet entered production (at our discretion).
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As each item is made especially for you, we’re unable to cancel the order once it has gone into production.
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5. Contact Us
All refund or replacement requests must be submitted to our email : ParsaitisRamiz@gmail.com for review.
Requests submitted via Chat, WhatsApp, Instagram, Facebook, Email, or any other communication channel will not be reviewed or processed.